Canvas Support Resources

Canvas Tier 1 Support

Canvas provides 24/7 assistance via the Help Menu in your Canvas account. Login to Canvas using your access.caltech credential, open the Help or "?" icon in the left-most global navigation menu, and choose support via online chat or phone (we recommend calling to receive the most efficient service).

Canvas at Caltech

The Canvas at Caltech team, which consists of members of Academic Media Technologies (AMT), the Center for Teaching, Learning, and Outreach (CTLO), and the Registrar's Office, is available for any Canvas questions M-F, 8 am – 5 pm PT. Email [email protected] for assistance.

Other EdTech Assistance

Please email questions and support requests to the following campus groups:

• [email protected] – Zoom and classroom technology assistance; GoPro kits; other lecture recording tools
• [email protected] – Canvas functionality questions, 3rd party LTI tools in Canvas; Canvas administrative support; non-academic courses; access to prior courses in Canvas; FERPA-compliant methods of reusing and sharing course content
• [email protected] – teaching methods and course design; teaching policies (e.g. AI, FERPA, honor code); TA training; peer tutors
• [email protected] – Caltech credentials for access to Canvas and other EdTech platforms; Duo assistance; Zoom questions and licenses; system requirements
• [email protected] – Canvas course reserves; guides to online tools
• [email protected] – add/drop classes; add users to academic courses; course changes; enrollment/registration; academic calendars; FERPA